tag:blogger.com,1999:blog-34128264.post4163835712211539008..comments2024-03-25T12:55:40.911+00:00Comments on Caron's Musings: Real DIY and the Disappearing Amazon Snow ShovelAnonymoushttp://www.blogger.com/profile/04988201531739344840noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-34128264.post-65524250840682038812011-01-17T09:20:29.897+00:002011-01-17T09:20:29.897+00:00I have had exactly the same experience. The item w...I have had exactly the same experience. The item was ordered at the beginning of December and the funds taken from my account on 6th December. As of now the snow shovel has not arrived and I have made a complaint to Amazon and expect them to address the issue. <br /><br />Amazon however have asked me to contact REALDIY, but my view is that I placed the order through Amazon and therefore expect them to take full ownership and responsibility for the issue and not just pass the buck. This is very frustrating..........apart from the fact that I have had to source a snow shovel from a different source in the meantime.Jack Stewartnoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-71828332430477112772011-01-11T12:08:21.228+00:002011-01-11T12:08:21.228+00:00It's a real shame, Amazon have with-held 70k o...It's a real shame, Amazon have with-held 70k of Real DIY's money and the brick & mortar shops have been forced to close.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-38960411742565329652011-01-08T19:16:22.862+00:002011-01-08T19:16:22.862+00:00Regarding the mysterious snow shovels ,I too sent ...Regarding the mysterious snow shovels ,I too sent for one,same place, it didn't come, I then requested a full refund from Amazon, NO PROBLEM I had my refund in a matter of days.I will continue to shop with Amazon.<br />CHRIS SCOTTAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-20020321247581801542011-01-08T11:51:56.546+00:002011-01-08T11:51:56.546+00:00Hi Caron, I also received an e-mail from Amazon to...Hi Caron, I also received an e-mail from Amazon to say my items had been dispatched. This is apparently an automated message, generated when the order has gone through various processes. I do not always believe it either. I contacted Amazon regarding a refund (following my blog entry here) and have had the money credited to my debit card already. Make the point very clear that you are blaming Amazon and not RealDiy and you wish to preserve your 5 claim record intact. It is Amazon that are in breach of contract and may have acted fraudulently NOT RealDiy. Sorry for not laving my name it is John from AberdeenJohn from Aberdeennoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-11459546585501096602011-01-06T13:20:02.501+00:002011-01-06T13:20:02.501+00:00That doesn't explain why I received an e-mail ...That doesn't explain why I received an e-mail saying my snow shovel had been despatched. Clearly this was not the case and someone has given me false information.Anonymoushttps://www.blogger.com/profile/04988201531739344840noreply@blogger.comtag:blogger.com,1999:blog-34128264.post-12647816905153850522011-01-06T13:01:05.212+00:002011-01-06T13:01:05.212+00:00Hi everyone...I have just had a very helpful discu...Hi everyone...I have just had a very helpful discussion with the owner of RealDiy. I am advised that the problem DOES NOT lie with them, it is Amazon who have not paid them for past orders. RealDiy had stock & staff to cope with all the Xmas orders, but have now stopped working with Amazon. Try their new website www.ivanty.com. They will be on e-bay again soon too. Refunds are to be claimed from Amazon, who have all the customers money. You can call RealDiy on 01777708334 for advice.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-4047207473750172692011-01-05T19:59:22.443+00:002011-01-05T19:59:22.443+00:00Sounds familiar...... I can't get a reply from...Sounds familiar...... I can't get a reply from the fraudsters either. Trying to file a claim with Amazon right now. Grrrrrr!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-37399650519348425212011-01-03T22:34:34.021+00:002011-01-03T22:34:34.021+00:00I feel I have just read my own complaint almost du...I feel I have just read my own complaint almost duplicate of what I wrote. I have had no success with the shovel, but didn't know about Amazon and there refunds but will sure as hell try. Thanks for the tip. MoiraAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-34128264.post-83863328469358214462011-01-02T12:43:57.911+00:002011-01-02T12:43:57.911+00:00I didn't know about the 5 limit, grrr, but my ...I didn't know about the 5 limit, grrr, but my previous experience of sorting out problems with Amazon is that they are very good so I hope you'll find the system works as well for you.<br /><br />I also found the Amazon system worked quicker and more easily than asking credit card company for a refund, so I would recommend giving Amazon a try first.Mark Packhttps://www.blogger.com/profile/17596137350950820090noreply@blogger.comtag:blogger.com,1999:blog-34128264.post-10765803630382672012011-01-01T14:50:09.896+00:002011-01-01T14:50:09.896+00:00Plus one for what Kelvin said.Plus one for what Kelvin said.Jennie Rigghttps://www.blogger.com/profile/14893281560181289667noreply@blogger.comtag:blogger.com,1999:blog-34128264.post-15544317939705643362011-01-01T13:19:37.914+00:002011-01-01T13:19:37.914+00:00You should contact trading standards to report the...You should contact trading standards to report the firm and your credit card company to secure a refund.KelvinKidhttps://www.blogger.com/profile/01118042006400401585noreply@blogger.com